Five Advantages of Call Recording for Sales and Customer Service
When you're running a call center for sales, customer service, and tech support, quality is everything. From the audio quality of the phone connection to how satisfied your customers are at the end of the conversation. You've trained your team to be courteous, knowledgeable, and customize their service to the needs and desires of the customer but once they're actually making or taking calls, you have to rely on a combination of training and protocols to ensure that each and every customer encounter is enjoyable and productive.
The Top Reasons to Use Skype for Business
By now most people know about the ways in which Skype can allow users to instantly connect with family and friends around the world using their phone, tablet, or computer. However, Skype for business provides a variety of additional features that makes it one of the most useful tools a modern company can invest in. If you have yet to begin taking advantage of Skype at your company, here is a quick overview of just a few of the reasons you should consider utilizing Skype for business in 2018.
How to Protect Your Business from a Ransomware Attack
With ransomware attacks being a fairly frequent topic of discussion in the news lately, you may be wondering what you should do if your business comes under attack. However, the best way to deal with ransomware is to take the necessary steps to prevent your business from coming under attack in the first place. Fortunately, there are things you can do to secure your company's data and reduce your vulnerability to ransomware. To help you prepare, here are a few of the things you can do to protect your company from the threat of ransomware as well as to boost your company's digital security overall.
Automate the Administrative Tasks in Your Business
The Internet has opened up the playing field for small businesses. Whereas any business used to require a lot of capital to get started, manpower, and a lot of time to become established, an online presence -- as well as the increased market for online services -- has made starting a business both easier and less of a financial risk. More than that, it's made many business tasks easier, primarily through automation.
What Are The Advantages Of Cloud Based Phone Systems For Small Businesses?
Many businesses are moving away from the on-site telephone communication methods, and this infrastructure is no longer relevant as it once was. Why? Many businesses are gravitating to cloud-based phone systems, and these systems have certainly proven to be more effective, more cost-efficient, more reliable, and more flexible.
If you are running a small business that wants to shake things up a bit, we suggest that you take a close look at cloud-based phone systems. Here are a few ways that cloud-based phone systems can help your business.